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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 2: Integration and Communication | - Integration Scenarios
|
| Topic 3: Reporting and Analytics | - Service Reporting
|
| Topic 4: Master Data and Configuration | - System Configuration
|
| Topic 5: Service Processes | - Service Order Processing
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.
A) More than one set of territory rules become active.
B) The system uses the first rule that applies when making territory assignments.
C) Additional fields become available for territory determination.
D) The define exceptions steps is disabled.
2. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.
A) The Override Territory box is not available
B) Access restrictions for territories are not available
C) Additional fields become available for territory determination
D) The Define Exceptions step is disabled
3. Who can approve time reports so they can be released to CATS?
A) Nominated delegate
B) Territory owner
C) End customer
D) Reporting line manager
4. Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?
A) Google Docs
B) Microsoft Sharepoint
C) SAP JAM
D) Mindouch
5. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.
A) Customer
B) Ticket
C) Campaign
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A,B |
Clement 
Jim 
Arthur 
Godfery 
Leonard 
Kerr 
Hermosa 
Kerr 
Poppy 
Kerwin 
Clare 
Colbert 
Zebulon 
Frederic 
