Salesforce FS-Con-101 Exam Questions : Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A) Create a user territory for the technicians' primary and secondary territories.
B) Enable the sharing features in the Field Service settings in the Setup menu.
C) Create a process to change the owner of the serviceappointment to the assigned technician.
D) Configure a sharing rule to share dispatched service appointments with the assigned resource.

2. How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

A) Create Work Types with Work Order Line Items.
B) Create Work Types and Locations.
C) Create Work Types with Products Required.
D) Create Work Types with Products Consumed.

3. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Each Asset will have a Service Appointment that will represent the work needed for each machine.
B) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
D) Each Account will have a Service Appointment that will represent the work to be done at the customer site.

4. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A) Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
B) Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
C) Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
D) Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.

5. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

A) Create a work rule with two required skills
B) Create a two-service crew
C) Create a crew with two technicians

Solutions: