Peoplecert ITIL-4-CDS Exam Questions : ITIL 4 Specialist: Create, Deliver and Support

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. Which is an example of a divisional organizational structure?

A) An organization which has arranged its teams in a hierarchical authority structure
B) An organization which has a different business unit for each of its products
C) An organization which does not have a layered management structure
D) An organization which uses a grid of reporting relationships

2. What is the goal of the `shift-left' approach?

A) Repositioning tasks to earlier stages in the process to boost workflow efficiency
B) Implementing Agile practices for continuous software development
C) Integrating multiple suppliers in a value stream for effective service management
D) Automating repetitive processes using robots and AI

3. A service provider involves suppliers to resolve incidents related to third-party software.
Resolution of such incidents typically takes longer because of the time required to contact a supplier and other delays. The service provider needs to involve the supplier every time a similar incident occurs again. The incident manager wants to reduce the costs and improve the timeliness of incident resolution. What is the BEST way for the incident manager to achieve this?

A) Ensure that errors in the software that caused incidents are fixed
B) Avoid transferring incidents to an external supplier as long as possible
C) Ensure that solutions provided by the supplier are tested
D) Ensure that solutions provided by suppliers are captured and shared in the support team

4. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

A) Continuous delivery
B) Continuous integration
C) Continuous deployment
D) Continual improvement

5. A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time.
However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?

A) Review the incident resolution value stream
B) Review the incident resolution targets
C) Review the change authorization procedures
D) Review the incident management process

Solutions: