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Avaya 132-S-708.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Voice Self-Service Fundamentals | 15% | - Telephony and call flow basics - IVR and self-service concepts |
| Integration & Solution Design | 20% | - Contact center and routing integration - Database and CTI integration |
| Avaya Voice Portal / Experience Portal Architecture | 25% | - High availability and scalability design - System components and deployment models |
| Dialog Designer & Application Development | 25% | - VoiceXML and call flow design - Prompt, grammar, and speech recognition design |
| Performance, Monitoring & Troubleshooting | 15% | - Capacity planning and optimization - Diagnostics and fault isolation |
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