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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A) the Call Classification Analysis (CCA) timeout to be used
B) an existing contact attribute
C) an existing contact strategy
D) sufficient voice ports and POM CCA licenses
E) the IP of the POM server

2. Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A) H.323 or SIP ports configured and in service.
B) A remote database.
C) A separate application server is required to run POM applications.
D) Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
E) The correct number of AAEP and POM licenses for features required.

3. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) icrcca
B) tomcat
C) terracottasrv
D) icrwebservice
E) icrcore

4. You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers.
Which three choices will meet this requirement? (Choose three)

A) Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server
B) Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network
C) Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled
D) Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server
E) Disable the HTTPS protocol on your application servers and use HTTP only

5. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
B) Verify that the Media Processing Platform (MPP) is operational
C) Verify that the Short Message Service (SMS) server is not down.
D) Verify that the WebLM license is not expired arid verify if you have configured the required number
E) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly

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