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Apple OS X Support Essentials 10.9 Sample Questions:

1. In what order do these three OS X components load at startup?

A) 1. Kernel
2.Firmware
3.Booter
B) 1. Firmware
2.Kernel
3.Booter
C) 1. Firmware
2.Booter
3.Kernel
D) 1. Booter
2.Kernel
3.Firmware

2. In a default OS X Mountain Lion installation, which permission is assigned to the top level of each user's home folder to make it accessible to Guest users who log in locally?

A) The wheel group has Read only access.
B) The staff group has Read & Write access.
C) Everyone has Read & Write access.
D) Everyone has Read only access.

3. What are four common issues that can interrupt network services on a Mac computer?

A) To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.
B) Migration Assistant can migrate information from other OS X systems, Windows systems, and other disks, including Time Machine backups.
C) Four common issues that can interrupt network services on a Mac are:
Ethernet connectivity issues, which can cause the hardware network interface to become inactive or introduce excessive packet errors
Wi-Fi connectivity issues caused by the selection of an improper Wi-Fi network or excessive wireless interference
DHCP service issues, which prevent proper TCP/IP configuration
DNS service issues, which prevent host name resolution
D) Review Network preferences, review the Network Utilitystatistics, and attempt to connect to different networkservices.

4. Which dynamic service discovery protocol does OS X use to discover devices on a network?

A) DynDNS
B) AppleTalk
C) Bonjour
D) SLP

5. For the Messages app to initiate a screen sharing session between two OS X computers, screen sharing must be enabled in the Sharing preferences on at least one of the two computers.

A) True
B) False

Solutions: