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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Harmonize their business plan to reduce the complexity
B) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
C) Handle the complex business processes manually outside the IT landscape.
D) Access the entire architecture to identify application that can be decommission.

2. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
B) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
C) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
D) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

3. ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

A) Advertising sales management
B) Enterprise sales management
C) Subscriber lifecycle management
D) Multiple subscription management

4. A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A) Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
B) Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
C) This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
D) Product Model use hierarchical modeling which is natively supports EPC
E) Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.

5. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
B) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
C) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
D) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

Solutions: