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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Process Mapping | 17% | - Map current and future business processes - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation - Analyze impact of changes on stakeholders |
| Topic 2: Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Conduct effective meetings and presentations - Manage stakeholder expectations and priorities |
| Topic 3: User Story Development | 20% | - Define acceptance criteria for user stories - Manage user story backlog and prioritization - Write clear and actionable user stories - Break down epics into manageable user stories |
| Topic 4: Requirements Management | 23% | - Validate and verify requirements with stakeholders - Prioritize requirements based on business value - Manage requirements traceability - Elicit and document functional and non-functional requirements |
| Topic 5: Customer Discovery | 17% | - Analyze current state and future state processes - Conduct stakeholder interviews and workshops - Document business requirements and user stories - Identify business needs, pain points, and objectives |
Salesforce Certified Business Analyst Sample Questions:
Question 1
Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
A. Team leadership, communication, personas, change management, synthesis, legal and compliance issues
B. Requirements writing, communication, creativity, problem-solving, synthesis, project management
C. Information discovery, analysis, synthesis, communication, collaboration, documentation
Question 2
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?
A. Manage existing Salesforce applications and activities.
B. Understand current business processes and document existing functionality.
C. Work with Salesforce to purchase the necessary licenses.
Question 3
A business analyst (BA) at Universal Containers is conducting discovery sessions for implementing Experience Cloud. The key stakeholders have been assembled. The user stories have been written.
What should the BA do next?
A. Write the test scripts.
B. Plan the sprint schedule.
C. Define the acceptance criteria
Question 4
The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ''Ready for Development'' on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.
A. The user stories were linked to the incorrect business process map.
B. The user stories were save outside of a shared repository
C. The definition of done of the user stories was unclear.
Question 5
The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definition of a qualified lead?
What should the BA focus on?
A. Scheduling and all-day collaboration workshop with both team to resolve their differences
B. Mapping historical leas data from each team and building charts to highlight similarities
C. Evaluating team' skill and experience to determine how they can better align.
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: A |
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Jared 
Harriet 
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