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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the statements represents an objective?

A) Nurture a learning environment that fosters creativity and innovation
B) Feedback system implementation
C) Active running projects
D) Quality assurance

2. Who is responsible for providing KPI data for report generation?

A) Report generator
B) Strategy/Performance Manager
C) Data custodian
D) KPI owner

3. Which of the following are effectiveness KPIs?

A) All the answers
B) Transportation capacity utilization (%)
C) Employee engagement index (# / %)
D) Time to process request per agent (# / time)

4. In which stage of the Value Flow Analysis should "Budget ($)" be allocated?

A) Outcome
B) Input
C) Process
D) Output

5. Which KPI best measures the achievement of the following objective: "Improve employee skills & competencies"?

A) Internal customers satisfied (%)
B) Employees with performance plans in place (%)
C) Managers satisfied with new recruits 10 weeks into the role (%)
D) Leadership communication sessions (#)

Solutions: