ServiceNow CIS-HR Exam Questions : Certified Implementation Specialist-Human Resources

  • Exam Code: CIS-HR
  • Exam Name: Certified Implementation Specialist-Human Resources
  • Updated: Aug 05, 2026
  • Q&As: 130 Questions and Answers

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CIS-HR Certification Application Process

Please note that you must have at least 3 years of professional experience in the IT industry to be eligible to apply. ServiceNow will validate your Professional Experience History upon submission of your application. The Business Continuity exam is worth 10 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Business Continuity activities. The job roles that are supported by this certification include the following:

The Change Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Change Management activities. The job roles that are supported by this certification include the following: The Service Delivery exam is worth 30 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Service Delivery activities. The job roles that are supported by this certification include the following: The Knowledge Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Knowledge Management activities.

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How to Start Reviewing the CIS-HR Certification

Get the exam guide for CIS-HR Certification

CIS-HR Certification: Tips to survive if you don't have time to read all the pages

CIS-HR Certification is one of the fast Exam-growing software service management certificate programs in the world. It's a perfect credential for users who want to add service assurance, availability, and disaster recovery capabilities to their skillset. If you're an HR professional or working towards your first SAP certification, consider CIS-HR Certification as it meets the requirements of both sectors. To further your knowledge and experience, take part in onsite training from our certified trainers or study independently with our extensive library of advanced courses and self-paced instruction materials. Your efforts to earn your CIS-HR Certification will be rewarded by career opportunities across the public and private sectors.

CIS-HR certification is a professional, project-based certification that validates real-world knowledge in service delivery, change management, knowledge management, and business continuity issues. The CIS-HR Certification path consists of three exams: Service Delivery, Change Management, and Business Continuity. An optional fourth exam is available for professionals interested in Knowledge Management. If a candidate has knowledge and skills that are required to pass CIS-HR Exam and fully prepared with CIS-HR Dumps then he should take this ABA CTFA exam.

This article will discuss three crucial components of CIS-HR Certification: the experience, skills, and knowledge needed to become a skilled ServiceNow consultant. For the self-motivated learner, there are plenty of ways to prepare for this certification and to acquire the skills it requires - whether by studying on your own or seeking training through an accredited provider.

What is the exam cost of CIS-HR Exam

The exam cost is 49 USD. To sign up for the CIS-HR exam, you need to log in to the ServiceNow Partner Network

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

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CIS-HR exam dumps

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ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Employee Record Management20%- Onboarding/Offboarding Processes
- Employee Documents and Signatures
- Employee Service Center
- Employee Data Model
Topic 2: Designer Integration25%- Employee Readiness using Workforce Dimensions
- Configurable Workspace Integration
- Integration with HCM Systems
Topic 3: Core Configuration30%- HR Service Administration
- HR Document Generation
- HR Service Catalog Configuration
- Virtual Agent for HR
Topic 4: HR Case Management25%- HR Case Creation and Assignment
- Case Templates and Quick Actions
- HR Case Metrics and Reporting
- HR Case Lifecycle

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