Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam type: Multiple Choice Questions
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Code: ServiceNow CIS-ITSM Certification Exam
Duration: 90 minutes
Number of Questions: 65 Questions
Exam Price: $150 (USD)
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
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Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Change Management | - Approval and risk management - Change types and workflows |
| Topic 2: Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| Topic 3: CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Topic 4: ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Topic 5: Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| Topic 6: Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
| Topic 7: ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Topic 8: Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
