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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Third-party Management | 20% | - Implement third-party lifecycle management - Manage third-party registry - Track third-party relationships and tiers - Configure SLA requirements |
| Topic 2: Remediation and Monitoring | 15% | - Configure monitoring workflows - Create and track remediation tasks - Generate risk dashboards and reports - Implement due diligence processes |
| Topic 3: Risk Assessment and Scoring | 20% | - Implement inherent and residual risk scoring - Automate risk scoring workflows - Define risk thresholds and matrices - Configure risk calculation models |
| Topic 4: Application Configuration | 25% | - Configure questionnaire templates - Configure TPRM foundational elements - Configure third-party types and categories - Configure risk assessment templates |
| Topic 5: Questionnaire Management | 20% | - Assign questionnaires to third parties - Configure questionnaire workflows - Create and manage questionnaires - Build questionnaires using sections and questions |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
1. What should be a key consideration when configuring the user interface of a Third-party Assessment Portal?
Response:
A) The exclusion of language support options to simplify configuration
B) The inclusion of social media integration for third parties
C) The use of complex navigation structures to prevent unauthorized access
D) The ability to customize the portal based on user preferences and needs
2. Which module within ServiceNow GRC helps in assessing the risk level of third parties before engaging in a business relationship?
Response:
A) Human Resources
B) Incident Response
C) Project Management
D) Vendor Risk Management
3. What is the purpose of continuous monitoring in the Third-party Risk Management process?
Response:
A) To maintain an archive of third-party communication logs
B) To identify and address emerging risks throughout the third-party relationship
C) To periodically review and update the contract with the third party
D) To ensure the third party is paid on time
4. Which of the following best practices should be adopted when configuring third-party risk issues to ensure traceability and accountability?
Response:
A) Allowing only senior management to close issues
B) Using an arbitrary system for issue prioritization
C) Limiting issue tracking to manual logs
D) Establishing automated alerts for high-priority issues
5. Which of the following best describes the "Third-party Risk Management Lifecycle"?
Response:
A) A documentation process for archiving third-party contracts
B) A continuous process involving assessment, monitoring, and reassessment of third-party risks throughout the relationship
C) A one-time assessment conducted before onboarding a third party
D) A periodic audit performed annually
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |



