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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Benefits and Differentiators | 25% | - Total Cost of Ownership (TCO) and ROI - Key HP technologies and unique features - Security, sustainability, and reliability advantages |
| Topic 2: Customer Needs Assessment | 20% | - Matching products to workload and environment - Identifying business and user requirements - Addressing pain points and workflow challenges |
| Topic 3: Software and Services Overview | 10% | - HP ePrint, JetAdvantage, and workflow tools - Warranty and support options - Managed Print Services (MPS) basics |
| Topic 4: Selling and Value Proposition | 20% | - Competitive positioning - Pricing, financing, and closing strategies - Presenting solutions and benefits |
| Topic 5: HP Imaging and Printing Product Portfolio | 25% | - Multi-Function Printers (MFPs) and Flow MFPs - LaserJet and InkJet printer families - Supplies, accessories, and service offerings - DesignJet large-format solutions |
HP Selling Imaging and Printing Fundamentals Sample Questions:
What is the major difference between an HP MFP and an HP flow MFP?
- A. HP flow MFPs are designed to fit aesthetically into a modern office environment.
- B. HP flow MFPs are more energy efficient, for a greener office.
- C. HP flow MFPs have more optional finishing devices, for a more versatile printing system.
- D. HP flow MFPs are optimized to handle the demands of digital document workflows.
Correct Answer: B 🗳️
Which trend presents a growing security challenge for IT staff?
- A. Bring Your Own Device (BYOD) to work scenarios
- B. Larger percentages of users installing their own anti-virus software
- C. More people printing to fewer printing devices
- D. Large numbers of people upgrading to the latest Windows operating system
Correct Answer: D 🗳️
What makes an MFP more valuable than a printer with a separate scanner?
- A. The MFP has a highly engineered print driver that enables improved print quality.
- B. The MFP has fewer moving parts, and that means fewer paper jams.
- C. The MFP has a much lower cost per printed page, especially with color.
- D. The MFP takes up less space and can prioritize functions from multiple users.
Correct Answer: C 🗳️
How does the HP Universal Print Driver differ from traditional HP print drivers, such as the HP PCL 5 driver?
- A. The HP Universal Print Driver can send a print job to any HP printer in the fleet, but the traditional print driver can send a print job only to the model of printer for which it is designed.
- B. The HP Universal Print Driver enables the customer to manage a single print driver to operate all HP printing devices in the fleet, while the traditional print driver requires the customer to manage separate print drivers for each device.
- C. The HP Universal Print Driver can send a print job to multiple printers at the same time, while traditional print drivers can send a print job to only one printer.
- D. The HP Universal Print Driver can search the network for the printer that the user wants to install, but the traditional print driver can find a printer only if the user connects the printer via US
Correct Answer: A 🗳️
Where does the technology for the HP PageWide printhead come from?
- A. HP LaserJet printing process
- B. HP business notebook touch monitors
- C. High end HP web presses
- D. HP ThinkJet printing technology
Correct Answer: B 🗳️
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