HP HP2-H28 Exam Questions : Selling HP Printing and Computing Services

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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) safeguarding their business with limited or no IT staff
B) the value of user advisory and premium services
C) online backup and antivirus protection
D) safeguarding mobile workers against accidental damage protection

2. Which statement is true about HP Services for consumers?

A) Consumers are concerned about mission critical response times for printing and computing repairs.
B) Consumers want to enhance their experience; they are searching for enjoyment.
C) Consumers do not believe it is important to spend money on their IT.
D) HP does not offer repair services for consumers.

3. Which statements are true about HP Services for Business Customers? (Select two.)

A) The Data Protection service can be configured in accordance with the customer's regulatory requirements
B) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
C) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
D) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle

4. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Preventative Maintenance Kit Replacement
B) Premium Services
C) Defective Media Retention
D) Data Protection

5. How do services help customers?

A) Services help employees be more productive and increase their value to the business.
B) Services help customers achieve their everyday business targets.
C) Services help customers configure business email on their cellular phones.
D) Services help customers maintain communications and trade with their customers and suppliers.

Solutions: