ISEB ISEB-ITILV3F Exam Questions : ITIL Foundation Certificate in IT Service Management

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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. In which document will the customers' initial service targets be documented before the Service
Level Agreement (SLA) is produced?

A) Configuration Management Database (CMDB)
B) Operational Level Agreement (OLA)
C) Service Catalogue
D) Service Level Requirements (SLR)

2. Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

A) The Service Strategy book
B) The ITIL Complementary Guidance
C) Pocket Guides
D) The Service Support book

3. In which Service Operation process would a correlation engine most likely be used?

A) Event Management
B) Problem Management
C) Incident Management
D) Request Fulfilment

4. Which processes review Underpinning Contracts on a regular basis?

A) Demand Management and Service Level Management
B) Supplier Management, Demand Management and Service Level Management
C) Supplier Management and Service Level Management
D) Supplier Management and Demand Management

5. The difference between service metrics and technology metrics is BEST described as?

A) Service metrics measure processes and functions; Technology metrics measure server and network availability
B) Service metrics measure each of the service management processes; Technology metrics measure the infrastructure
C) Service metrics measure the end to end service; Technology metrics measure individual components
D) Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness

Solutions: