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EXIN ITIL Foundation Sample Questions:

1. Who is responsible for defining metrics for change management?

A) The continual service improvement manager
B) The service owner
C) The change management process owner
D) The change advisory board (CAB)

2. Which statement about change management is CORRECT?

A) It optimizes financial exposure
B) It ensures that all changes are authorized by the change advisory board (CAB)
C) It ensures that servicerequests follow the normal change management process
D) It optimizes overall business risk

3. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A) Incident model
B) Continual service improvement (CSI) approach
C) The Deming Cycle
D) RACI model

4. Which statement is CORRECT?

A) The service knowledge management system is part of the configuration management system.
B) The configuration management system is part of the known error database
C) The configuration management system is part of the configuration management database.
D) The configuration management system is part of the service knowledge management system.

5. What is the pre-authorized change known as?

A) A normal change
B) A retrospective change
C) A standard change
D) An ordinary change

Solutions: