Microsoft MS-220 Exam Questions : Troubleshooting Microsoft Exchange Online

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: May 27, 2026
  • Q&As: 107 Questions and Answers

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Schedule exam

Languages: English

Retirement date: none

This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Skills measured

  • Troubleshoot mail flow issues (20–25%)
  • Troubleshoot mail client issues (20–25%)
  • Troubleshoot hybrid and migration issues (10–15%)
  • Troubleshoot compliance and retention issues (25–30%)
  • Troubleshoot Exchange Online configuration issues (15–20%)

Introduction of Microsoft MS-220 Exam?

Microsoft MS-220 exam is an exam of the Microsoft Office Specialist certification. It is a computer-based test that helps you to assess your skills and knowledge on email, calendar, and contacts management.

This exam is intended for professionals who have experience in managing email communications, scheduling meetings and appointments, creating and sending meeting requests, and working with calendars and contacts. Microsoft MS-220 exam dumps will boost your skills.

In order to pass this exam, you need to be able to demonstrate your knowledge on managing emails using Microsoft Outlook Web App (OWA), managing calendars using OWA; creating meeting requests using OWA; working with contacts using OWA; configuring OWA settings such as alternate languages and security settings; configuring mobile devices for Exchange ActiveSync (EAS).

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