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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is true about the relationship between performance evaluation and motivation?

A) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
B) The relationship is strongest when employees know that traits are the criteria used for the evaluations.
C) The relationship does not depend on the perceptual process.
D) The relationship is strong for employees but weak for managers.

2. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Production teams
B) Virtual teams
C) Self-managed teams
D) Problem-solving teams

3. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

A) Challenge and encouragement
B) Specificity and encouragement
C) Direction and challenge
D) Specificity and feedback

4. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?

A) Bigelow's three factor theory
B) Two factor theory
C) X and Y hierarchy
D) Maslow's hierarchy of needs

5. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Smoothing and confrontation
B) Satisfying goals and smoothing
C) Compromise and superordinate goals
D) Confrontation and smoothing

Solutions: