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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

A) Applicability
B) Suppression rules
C) Eligibility
D) Suitability

2. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)

A) Retail store
B) Billboard
C) Television
D) Chatbot

3. When a customer is offered an action that they already accepted, this is because_________.

A) the strategy is not customized to exclude previously accepted offers
B) the actions are filtered based on eligibility
C) there are no suppression rules defined
D) the customer intent was captured incorrectly

4. You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?

A) Predicted customer behavior
B) Customer contact policy
C) Offer relevancy
D) Offer eligibility

5. U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?

A) Customer segments
B) Arbitration rules
C) Contact policy rules
D) Engagement policies

Solutions: