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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

A) Revenue Cloud
B) B2C Commerce
C) Service Cloud

2. A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design What should be their approach in terms of bringing skills and talent?

A) Define additional leads for each functional area.
B) Staff heavily from the development phase until the go to market phase.
C) Bring in team members with strong problem solving skills.

3. . Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?

A) Develop a RACI diagram among internal stakeholders only.
B) Create a release plan matching calendar-based milestones
C) Start with a phased approach, then address foundational items early.

4. Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

A) Sync an Excel file with Salesforce Connect.
B) Customize Sales Cloud to mimic existing sales process.
C) Use In-App Guidance and invest in change management.

5. A strategy designer leads a new UX project and needs to align with stakeholders who have varying degrees of interest and influences the project. The designer wants to understand each stakeholder's potential negative and positive impacts on the project.
Which tactic should be used?

A) Stakeholder KPIs
B) Stakeholder Focus Group
C) Stakeholder Analysis

Solutions: