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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
| Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
| Channel and Collaboration Management | - Channel structure and governance - Messaging and collaboration features |
| Security and Compliance | - Authentication and access controls - Data retention and compliance settings |
| Workspace Administration | - Slack workspace setup and configuration - User provisioning and identity management |
Salesforce Certified Slack Administrator Sample Questions:
You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees.
You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.
Which plan(s) fit the requirement?
- A. Business+ and Enterprise Grid
- B. Free, Pro, Business+, and Enterprise Grid
- C. Pro, Business+, and Enterprise Grid
- D. Enterprise Grid only
Correct Answer: A 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
A finance team wants to nominate a team member to be a Slack Workspace Admin.
Which team member's prior experience would make them the optimal candidate for this role?
(Select the best answer)
- A. The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.
- B. The candidate encourages Slack etiquette in channels and frequently answers Slack-related questions from colleagues. They provide feedback to the current Workspace Admins on Slack settings and policies at the company.
- C. The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company.
- D. The candidate relies on Slack in their day-to-day role and frequently asks the IT team questions about Slack features.
Correct Answer: B 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
You're a Workspace Admin for an organization on Slack's Enterprise Grid plan. You've been asked to move a public channel from one workspace to another within your organization.
Which two steps should you take before moving the channel?
(Select the TWO best answers.)
- A. Confirm that all channel members are members of the destination workspace.
- B. Confirm that the channel history has been exported.
- C. Confirm that you are an admin in both the origin and destination workspaces.
- D. Remove all members from the channel. They will need to be added again after the channel has moved.
- E. Confirm that the Org Owner is prepared to review and approve the channel move request.
Correct Answer: A,C 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?
- A. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
- B. The number of messages posted in the #help-hr triage channel over the past 30 days
- C. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
- D. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
Correct Answer: D 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
Your Slack Governance Support model includes a group of people designated as Workspace Admins to distribute the workload.
What is a key benefit of setting up a user group for the Workspace Admins?
- A. Any Enterprise Grid member can @mention the user group from any workspace within the Enterprise Grid org to send a notification to all of the user group members.
- B. Any @mention of the Workspace Admin user group will notify all of the group members, allowing any Slack member to send questions to the group.
- C. Any Slack member by default can add themselves to the Workspace Admin user group to follow along with their activities.
- D. People that the team works with in Slack Connect can be added to the user group in order to work more closely with the Workspace Admins on certain issues.
Correct Answer: B 🗳️
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