MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Professional salary
The average salary of a MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Expert in
- United State - 90,247 USD
- India - 15,00,327 INR
- England - 70,632 POUND
- Europe - 80,347 EURO
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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How to Register For Exam MB-230: Microsoft Dynamics 365 Customer Service?
How to book the MB-230: Microsoft Dynamics 365 Customer Service Exam
These are following steps for registering the MB-230: Microsoft Dynamics 365 Customer Service exam.
- Step 1: Visit to Microsoft Learning and search for MB-230: Microsoft Dynamics 365 Customer Service
- Step 2: Sign up/Login to Pearson VUE account
- Step 3: Select local centre based on your country, date, time and confirm with a payment method.
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Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage analytics, visualizations, and insights | 10% | - Configure Customer Service Insights
|
| Topic 2: Implement Microsoft Power Platform | 10% | - Configure Power Virtual Agents
|
| Topic 3: Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Topic 4: Implement routing | 10% | - Manage queues and routing
|
| Topic 5: Manage entitlements and SLAs | 15% | - Create and manage SLAs
|
| Topic 6: Implement Connected Customer Service | 10% | - Configure IoT integration
|
| Topic 7: Implement scheduling | 5% | - Manage services
|
| Topic 8: Implement multi-session experiences for Customer Service | 20% | - Manage channels
|
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