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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud Analytics | 10% | - Reports and dashboards for sales - Sales metrics and KPIs |
| Topic 2: Opportunity Management | 17% | - Opportunity stages and pipeline management - Forecasting and quota management |
| Topic 3: Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Topic 4: Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Topic 5: Lead Management | 12% | - Lead qualification and conversion - Lead scoring and routing |
| Topic 6: Practical Application of Sales Cloud Expertise | 33% | - Sales Cloud implementation strategies - Customer success and solution delivery - Scalability and maintainability |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks has recently set up Sales Cloud and wants to measure the health of an account by comparing the amount of emails that are exchanged in a month. What should the consultant recommend?
- A. Activity Report
- B. Einstein Activity Capture
- C. Salesforce Inbox
Correct Answer: B 🗳️
The sales director of retail products at Cloud Kicks wants to allow sales reps to clone orders to avoid repetitive tasks. Which guideline should a consultant consider when cloning an order with products?
- A. A cloned order must be associated with the same contract as the original order.
- B. A cloned order's start date must fall between the associated contract's start and end dates.
- C. A cloned order must have a later end date from the associated contract.
Correct Answer: B 🗳️
Northern Trail Outfitters (NTO) wants to start tracking orders accounts in Sales Cloud. NTO has hired a consultant to complete the project. What should the consultant take into account when implementing sales orders?
- A. Contract Number is a required field on the Order page layout.
- B. Order line items can be added or removed after an order is activated.
- C. Orders can be activated for active and inactive contracts.
Correct Answer: A 🗳️
Cloud Kicks (CK) has hired a consultant to help enhance its current Salesforce implementation.
What should the consultant do first to help CK meet its business requirements?
- A. Define the solution.
- B. Design the architecture.
- C. Conduct discovery sessions.
Correct Answer: C 🗳️
Cloud Kicks recently purchased Salesforce, and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to forecasted amounts during the pipeline meetings is time consuming, and it is difficult to review all of the committed opportunities within the meeting time. What should the consultant recommend to help make meetings more efficient while making real- time forecast updates?
- A. Use in-line editing to update the forecast amount for records.
- B. Modify multiple opportunities at one time in the Forecast page.
- C. Tell reps to use the list view to move opportunities between stages.
Correct Answer: A 🗳️
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