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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) http://192.168.42.100:8888
B) http://192.168.42.100:8080/inyama/inyama.html
C) http://localhost/CCRWebAgent
D) http://192.168.42.100/CCRWebClint
E) https://localhost/CCRWebAgent

2. Which Windows command is used to determine which ports the server is currently using?

A) netstat -an
B) show ports
C) ipconfig /displaydns
D) portqry
E) netsh interface dump

3. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify from Call Status.
B) Verify that the .bin file is in the Manager folder.
C) Verify from the extension from in the Manager application.
D) Verify the file names from the telephone menu.

4. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
B) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
C) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
D) ''Agent1''cannot be used as a name for a CCR agent.

5. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?

A) Ns3033211234
B) Nss3033211234
C) NCID3033211234
D) NCLI3033211234

Solutions: