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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 2: Integration and Extensibility | 25% | - Data flow and system connectivity - SAP Business Technology Platform (BTP) integration - Extensibility options and best practices - SAP Integration Suite |
| Topic 3: Customer Data and Governance | 15% | - Data analytics and insights - Customer data management and identity - Compliance and data privacy |
| Topic 4: Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Topic 5: Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Solution deployment and operations - Performance and scalability |
| Topic 6: SAP Customer Experience Portfolio Overview | 20% | - SAP Service Cloud - SAP Sales Cloud - SAP Customer Data Cloud - SAP Commerce Cloud - SAP Marketing Cloud / Emarsys |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
- A. Enable synchronous point-to-point integration.
- B. Increase flexibility and scalability with the loose coupling provided.
- C. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
- D. Run prepackaged integration flows for A2A communication.
Correct Answer: B,C 🗳️
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
- A. Account categorization
- B. Machine translation
- C. Warranty determination
- D. Case categorization
Correct Answer: B,D 🗳️
When are product fields created in SAP Emarsys Customer Engagement?
- A. During the customer checkout process.
- B. When user accounts are registered.
- C. When new products are added to the inventory.
- D. When specific product packages or add-ons are enabled.
Correct Answer: D 🗳️
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?
- A. Lite registration screen
- B. Login screen
- C. Preference center
- D. Full registration screen
Correct Answer: C 🗳️
Which of the following are types of data contained in SAP S/4HANA Cloud? Note: There are 3 correct answers to this question.
- A. Organization
- B. Configuration
- C. Transaction
- D. Business
- E. Master
Correct Answer: B,C,E 🗳️
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