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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Order Management | 26% | - Service Order Creation and Processing - Service Order Assignment and Routing - Service Order Status Management - Service Order Scheduling and Planning |
| Configuration and Integration | 16% | - API and Web Services - Integration with SAP ERP and CRM - SAP FSM System Configuration - Third-Party System Integration |
| Service Reporting and Analytics | 16% | - Reports and Dashboards - KPI Monitoring and Analysis - Custom Report Generation - Service Performance Metrics |
| Mobile Application | 20% | - Field Service Mobile App Features - Offline Capabilities - Real-Time Communication - Mobile Checkout and Time Tracking |
| Resource Management | 22% | - Workforce Planning and Forecasting - Technician Management - Skill-Based Matching - Travel and Route Optimization |
SAP Certified - SAP Field Service Management Sample Questions:
Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.
- A. Automatically by using an API call
- B. Manually on the FSM web interface
- C. Automatically by a business rule
- D. Manually on a mobile device
Correct Answer: A,B,C,D 🗳️
What unique feature does Joule offer within the RISE methodology?
Choose the correct answer.
- A. Generative AI-Powered Transformation
- B. Customizable ERP solutions
- C. Advanced Financial Reporting
- D. 24/7 Expert Marketing Advice
Correct Answer: A 🗳️
Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
- A. True
- B. False
Correct Answer: B 🗳️
How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.
- A. By delivering smart notifications and checks
- B. By automating task prioritization
- C. By enhancing marketing campaigns
- D. By providing generative AI-driven insights
Correct Answer: A,B,D 🗳️
What is the most common way to create master data in FSM?
Choose the correct answer.
- A. By bulk upload with the Data Loader
- B. Manual creation in the Master Data module
- C. By integration with back-end systems
Correct Answer: C 🗳️
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