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HP HP2-H82 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Supplies Programs & Services | - HP contractual and partner programs
|
| HP Printing & Supplies Portfolio Knowledge | - HP supplies categories (ink, toner, hardware consumables)
|
| Customer Requirements & Selling Scenarios | - Customer needs analysis
|
HP Selling HP Supplies 2019 Sample Questions:
A loyal HP small-to-midsized business (SMB) customer is looking to renew their HP supplies. Which supplies program is correct for this customer?
- A. Managed Contract only
- B. Supplies Big Deals (SBD) with Managed Component
- C. Supplies Big Deals (SBD) only
- D. Supplies Big Deals (SBD) with Managed Contract and Resilient Technologies
Correct Answer: A 🗳️
Under which supplies program are customers offered a full-service contract with original HP supplies and hardware at a discount?
- A. Managed Contractual Deal
- B. Minimum Advertised Price (MAP)
- C. Managed Component
- D. PurchasEdge
Correct Answer: C 🗳️
Which statement is true regarding the use of non-HP cartridges?
- A. Printer life is shortened with using non-HP cartridges.
- B. Most remanufactured cartridges are successfully recycled.
- C. HP and non-HP cartridges result in the same amount of paper usage.
- D. The cost of an average service visit is less than $50.
Correct Answer: D 🗳️
