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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Printing Portfolio Overview | 20% | - Printer categories and segmentation
|
| Topic 2: Competitive Positioning | 15% | - HP value differentiation
|
| Topic 3: Managed Print Services and Solutions | 15% | - Enterprise print management
|
| Topic 4: Print Security | 10% | - Device and document security
|
| Topic 5: Customer Needs and Sales Scenarios | 15% | - Solution-based selling
|
| Topic 6: HP Printing Technologies | 25% | - Core printing technologies
|
HP Selling HP Printing Hardware 2020 Sample Questions:
You are meeting with a new customer to discuss their level of expertise and comfort in performing printer/scanner maintenance in house. What should you ask the IT manager to learn about the company's IT management approach? (Select two.)
- A. How do you manage the deployment and configuration of your printers?
- B. Does your maintenance plan allow for replacement equipment to minimize disruption and downtime?
- C. Is cost or performance more important when deciding to repair or replace old equipment?
- D. Do you currently have a sustainabitity policy in place and can you meet your goals?
The IT director at a growing international law firm tells you that the firm doesn't currently have a print security policy, even though they recently recovered from a cyberattack. The director says that the IT department focuses on infrastructure availability, not security. What should you recommend for this customer?
- A. HP Fleet Aware support
- B. HP Print Security Services
- C. HP Device as-a-Service
- D. HP Managed devices with HP FutureSmart firmware
What needs to change In the workplace to support an increasingly mobile workforce?
- A. Mobile print solutions must be able to support the same workflow from multiple devices.
- B. A modern workforce needs an agile IT department that can keep pace with changing market trends.
- C. A mobile employee needs an innovative, multi-function device that is compatible with a variety of applications and operating systems.
- D. Today's employees need to be able to access printers remotely.
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