Changing the Concept of PC-BA-FBA-20 Exam Preparation 2026
Getting PC-BA-FBA-20 Certification Made Easy! Get professional help from our PC-BA-FBA-20 Dumps PDF
BCS PC-BA-FBA-20 certification exam consists of 40 multiple-choice questions that need to be completed in 60 minutes. PC-BA-FBA-20 exam covers a variety of topics such as business analysis techniques, requirements engineering, stakeholder analysis, and business process modeling. PC-BA-FBA-20 exam is computer-based and can be taken at any of the Pearson VUE testing centers globally. Upon passing the exam, individuals will receive the BCS Foundation Certificate in Business Analysis V4.0 which will demonstrate their expertise in the field of business analysis to potential employers. BCS Foundation Certificate in Business Analysis V4.0 certification is valid for a lifetime, and individuals can progress to higher-level BCS certifications in the future.
To prepare for the BCS PC-BA-FBA-20 certification exam, candidates can take advantage of a range of resources provided by the BCS. This includes study guides, sample exam questions, and training courses. Candidates can also access online forums and communities to connect with other business analysis professionals and share their knowledge and experiences.
To be eligible for the BCS PC-BA-FBA-20 Certification Exam, individuals must have completed an accredited training course or have equivalent work experience in the field of business analysis. PC-BA-FBA-20 exam is divided into two parts: a multiple-choice section and a scenario-based section. The multiple-choice section tests the candidate's knowledge of business analysis concepts and terminology, while the scenario-based section assesses their ability to apply their knowledge to real-world business scenarios.
NEW QUESTION # 13
Which of the following statements is TRUE?
- A. Processes cannot be improved by changing the sequence of activities alone
- B. Improving the business process is concerned with removing problems identified in the AS-IS process.
- C. It is not permissible to show decision diamonds on a swim-lane diagram.
- D. Introducing bottlenecks is an important principle of business process re-design.
Answer: B
NEW QUESTION # 14
John has been working on a business case for opening up the overseas market to new products He has been asked to document the risks What SHOULD he do to ensure they are appropriately recorded? Select the TWO that apply
- A. Create a RAID log
- B. Identify an owner for each risk
- C. Provide justification or each countermeasure identified
- D. Impact assessment of each countermeasure identified
- E. Document the source of each risk
Answer: A,B
Explanation:
When documenting risks in a business case, it is essential to follow structured processes to ensure risks are appropriately identified, analyzed, and managed. Let's evaluate each option again based on best practices outlined in the BCS Business Analysis Framework and other methodologies:
Key Considerations:
Risk Documentation: Risks must be recorded systematically to ensure they are visible, actionable, and traceable.
Ownership of Risks: Assigning ownership ensures accountability and clarity about who is responsible for monitoring and mitigating each risk.
Risk Management Lifecycle: The process typically involves identification, documentation, assessment, ownership assignment, and response planning.
Evaluation of Each Option:
A . Create a RAID log
A RAID log (Risks, Assumptions, Issues, and Dependencies) is a widely used tool in business analysis and project management for capturing and managing risks systematically.
It provides a centralized repository for tracking risks, assumptions, issues, and dependencies, ensuring that risks are documented comprehensively and transparently.
This aligns with best practices for risk management and is a critical first step in ensuring risks are appropriately recorded.
Conclusion: This is a must-do action.
B . Document the source of each risk
While documenting the source of each risk can provide valuable context, it is not a mandatory or primary step in the initial documentation phase.
Sources of risks are often identified during risk analysis or root cause analysis, which occurs after risks have been recorded.
Although useful, this step is secondary to creating a RAID log and assigning ownership.
Conclusion: This is not the most critical action at this stage.
C . Identify an owner for each risk
Assigning ownership for each risk is a fundamental part of risk management. Without clear ownership, risks may remain unmonitored or unaddressed.
Ownership ensures accountability and helps streamline communication and decision-making regarding risk mitigation strategies.
According to the BCS Business Analysis Framework , identifying risk owners is a key responsibility during the risk documentation process.
Conclusion: This is a must-do action.
D . Provide justification for each countermeasure identified
Justifying countermeasures is part of the risk response planning phase, which occurs after risks have been documented, assessed, and prioritized.
At this stage, John's focus should be on identifying and recording risks, not on evaluating or justifying solutions.
Conclusion: This is not relevant at the documentation stage.
E . Impact assessment of each countermeasure identified
Similar to option D, impact assessments for countermeasures are conducted during the risk response planning phase, not during the initial documentation phase.
This step is premature and does not align with the immediate need to document risks.
Conclusion: This is not relevant at the documentation stage.
Final Recommendation:
Based on the BCS Business Analysis Framework and industry best practices, the two most appropriate actions for John are:
Create a RAID log (to systematically document risks).
Identify an owner for each risk (to ensure accountability and clarity).
These steps ensure that risks are appropriately recorded and managed, laying the foundation for effective risk management.
NEW QUESTION # 15
Which of the following approaches is the variation of the Waterfall lifecycle that shows explicitly the link between the analysis stages and the testing stages?
- A. Workflow model
- B. V model.
- C. Spiral model
- D. Unified process
Answer: B
NEW QUESTION # 16
Which of the following lists includes only activities that are defined as support activities in the value chain?
- A. Procurement, technology development, human resource management.
- B. Inbound logistics, outbound logistics, operations.
- C. Service, procurement, firm infrastructure
- D. Firm infrastructure, service, marketing and sales.
Answer: A
NEW QUESTION # 17
For business change to be successful, what must it be aligned with?
- A. The strategy of the organisation.
- B. The competencies of business analysts.
- C. The advantages of outsourcing.
- D. The agile approach to IT development
Answer: A
Explanation:
Successful business change must always be aligned with the strategy of the organisation. The primary purpose of a business change initiative is to achieve a specific business objective, and these objectives are derived directly from the organisation's overall strategy. If a proposed change, whether it's a new system, a process overhaul, or an organisational restructuring, does not support the strategic goals (such as increasing market share, improving efficiency, or enhancing customer satisfaction), it is unlikely to be approved or to deliver true value. The Business Analysis approach, particularly in the initial stages of a project, focuses heavily on understanding the strategic context and ensuring that the needs being addressed are strategic needs. This alignment is crucial for the Business Case to be justifiable and for the final solution to be judged as successful, as success is ultimately measured by the achievement of strategic goals.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Strategic Context & Rationale for Business Analysis)
NEW QUESTION # 18
When are the acceptance criteria for user acceptance testing defined?
- A. When the software has been completed and has passed system testing
- B. When the users have had the opportunity to use the software for a period of time.
- C. When the deliverables of the requirements analysis have been agreed.
- D. When the deliverables of the system design have been agreed.
Answer: A
NEW QUESTION # 19
In which stage of the business analysis process model would the business analyst produce a business case?
- A. Analysing the needs
- B. Defining the requirements.
- C. Evaluating the options.
- D. Considering perspectives.
Answer: C
NEW QUESTION # 20
What does the O' stand for in the CATVVOE analysis?
- A. The opportunities for change in the business system under review.
- B. The organisation of the business system under review.
- C. The objectives of the business system under review.
- D. The owner of the business system under review.
Answer: D
NEW QUESTION # 21
An IT department needs to upgrade its hardware to run the new version of an established operating system. The cost of this required upgrade is $2 million. As an alternative, the IT director has suggested that the company should change to a completely different operating system. Although this will cost $6 million, the change will bring many other benefits, including cheaper maintenance costs and increased security.
What is the avoided cost in his proposal?
- A. $8 million
- B. $4 million
- C. $6 million.
- D. $2 million.
Answer: D
NEW QUESTION # 22
Which of the following is NOT part of the review group for a formal requirements validation review?
- A. Business owner of the requirement(s).
- B. Project manager
- C. Solution architect.
- D. Tester
Answer: B
Explanation:
A formal Requirements Validation Review (or walkthrough/inspection) is conducted to ensure the requirements are correct, complete, and meet the business need before sign-off. The review group typically includes the Business Owner (A) to ensure correctness, the Solution Architect (C) and Developers to check technical feasibility, and the Tester (D) to ensure testability. The Project Manager (B) is usually the facilitator or organiser of the review process and is responsible for project delivery, but they are NOT usually a technical reviewer of the document content itself, as their direct involvement could compromise the impartiality of the review, which is focused on quality assurance, not project schedule.
(Reference: BCS Requirements Engineering - Requirements Validation Techniques)
NEW QUESTION # 23
Which of the following roles would NOT form part of the project team in Requirements Engineering?
- A. Project manager
- B. Software tester
- C. Project sponsor
- D. Business analyst
Answer: C
Explanation:
The Project Sponsor is the senior executive or manager who owns the project, champions it, secures funding, and holds ultimate accountability for the benefits. While they are the most important stakeholder and sign off on the requirements, they are typically NOT an active, day-to-day working member of the project team responsible for executing the Requirements Engineering activities. The Project Manager (A), Business Analyst (C), and Software Tester (D) are all core, active members of the project team with specific roles in managing, defining, and validating the requirements, respectively.
(Reference: BCS Requirements Engineering - Roles in Requirements Engineering)
NEW QUESTION # 24
A convenience food manufacturer has noted that consumers are increasingly concerned about the use of unnecessary packaging.
Which of the following techniques would help a business analyst to uncover this concern?
- A. Resource Audit
- B. Boston Box analysis.
- C. PESTLE analysis
- D. Power/Interest grid
Answer: C
Explanation:
The concern of consumers about unnecessary packaging is an external factor that influences the organisation. The appropriate technique for systematically analysing these external macro-environmental factors is PESTLE analysis. PESTLE stands for Political, Economic, Sociological, Technological, Legal, and Environmental factors. The increasing consumer concern about packaging falls clearly under the Sociological or Environmental categories of the PESTLE framework. This technique helps the business analyst identify trends and issues arising from outside the organisation that may create a business need or risk, which then drives strategic change. The other options are incorrect: a Power/Interest grid is for stakeholder management; Boston Box (BCG Matrix) is for product portfolio management; and a Resource Audit is for internal analysis of resources.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Strategic Analysis, External Environment Analysis)
NEW QUESTION # 25
If a process has been well designed, which of the following issues could still cause a problem and prevent achievement of objectives?
- A. Insufficient resources available to carry out the process
- B. Lack of standardisation.
- C. Duplication
- D. Redundancy
Answer: A
Explanation:
A process that is "well designed" (optimally structured, free from unnecessary steps) implies that issues like Redundancy (B), Lack of standardisation (C), and Duplication (D) have been eliminated or minimised through effective process design (i.e., making it lean and efficient). However, even a perfectly designed process will fail to achieve its objectives if the necessary resources are not available to execute it. Insufficient resources (such as people, funding, equipment, or time) represent a constraint on the execution, leading to bottlenecks, delays, and a failure to meet performance targets, regardless of the quality of the process design itself. This is often an implementation or operational management issue, not a design flaw.
(Reference: BCS Business Analysis Practice - Process Improvement)
NEW QUESTION # 26
What does vertical traceability trace?
- A. The development and implementation of the requirement
- B. The requirement from inception to delivery
- C. The requirement in the requirements hierarchy
- D. Where a requirement originated
Answer: C
Explanation:
Traceability links requirements to other project artefacts. There are two main types: horizontal and vertical. Horizontal traceability (Option A) links a requirement forward to its design, code, and test cases, and backward to its source (Option D), tracing its lifecycle from inception to delivery. Vertical traceability concerns tracing a requirement up or down the requirements hierarchy (C). This ensures that lower-level requirements (e.g., functional) are aligned with and fully support the higher-level business objectives, policies, and strategy. For example, it traces a solution requirement up to the business requirement it satisfies, validating that every low-level detail is necessary and justified by a high-level business need.
(Reference: BCS Requirements Engineering - Requirements Traceability)
NEW QUESTION # 27
During which stage of the Business Analysis Process Model would a gap analysis be carried out?
- A. Evaluate the options.
- B. Investigate situation.
- C. Define requirements.
- D. Analyse needs.
Answer: D
NEW QUESTION # 28
Which of the following investigation techniques is the MOST time consuming?
- A. Questionnaires.
- B. Shadowing.
- C. Ethnographic study
- D. Activity sampling.
Answer: C
NEW QUESTION # 29
Which of the following is a primary activity in the value chain?
- A. Firm infrastructure.
- B. Service.
- C. Procurement.
- D. Technology development.
Answer: B
NEW QUESTION # 30
The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested.
Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?
- A. The number of customers who make use of their in-room mini bar
- B. The percentage of customers who use the leisure facilities
- C. The percentage of customers who join the hotel loyalty scheme
- D. The percentage of customers who return
- E. The number of customers who complain.
Answer: C,D,E
Explanation:
To determine which measures are appropriate Key Performance Indicators (KPIs) for the Critical Success Factor (CSF) "provide excellent customer service," we must first understand the relationship between CSFs and KPIs:
Critical Success Factors (CSFs): These are the essential areas or activities that an organization must excel at to achieve its goals. In this case, "provide excellent customer service" is a CSF.
Key Performance Indicators (KPIs): These are measurable metrics used to evaluate progress toward achieving a CSF. KPIs should directly align with the CSF and provide actionable insights.
Now, let's evaluate each option to determine whether it is an appropriate KPI for the CSF "provide excellent customer service":
A . The number of customers who make use of their in-room mini bar
This measure tracks customer behavior related to a specific hotel amenity (the mini bar). While it may indicate customer satisfaction with the room's offerings, it does not directly measure the quality of customer service.
Conclusion: This is not an appropriate KPI for the CSF "provide excellent customer service." B . The percentage of customers who use the leisure facilities This measure tracks how many customers utilize the hotel's leisure facilities (e.g., gym, pool, spa). While it may reflect customer engagement with the hotel's amenities, it does not directly assess the quality of customer service.
Conclusion: This is not an appropriate KPI for the CSF "provide excellent customer service." C . The number of customers who complain Customer complaints are a direct indicator of dissatisfaction and can highlight areas where customer service needs improvement. A high number of complaints suggests poor customer service, while a low number indicates better service quality.
This measure is closely aligned with the CSF "provide excellent customer service" because it provides actionable feedback on service performance.
Conclusion: This is an appropriate KPI for the CSF.
D . The percentage of customers who join the hotel loyalty scheme
Customers are more likely to join a loyalty scheme if they have had a positive experience with the hotel, including excellent customer service. This measure reflects customer satisfaction and loyalty, which are outcomes of good service.
Conclusion: This is an appropriate KPI for the CSF.
E . The percentage of customers who return
Repeat customers are a strong indicator of customer satisfaction and loyalty, which are directly influenced by the quality of customer service. If customers return to the hotel, it suggests they were satisfied with their previous experience, including the service they received.
Conclusion: This is an appropriate KPI for the CSF.
NEW QUESTION # 31
Which of the following diagrams helps the business analyst to document a range of issues that have been uncovered about a business situation?
- A. The rich picture.
- B. The 'to be' process model.
- C. The business activity model
- D. The use case diagram.
Answer: A
NEW QUESTION # 32
......
PC-BA-FBA-20 Exam Crack Test Engine Dumps Training With 82 Questions: https://passleader.passsureexam.com/PC-BA-FBA-20-pass4sure-exam-dumps.html