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BlackBerry 10 Support Specialist Sample Questions:

1. How is the Settings menu accessed within BlackBerry World?

A) Swipe up from the bottom bezel
B) Swipe down from the top bezel
C) Swipe left from the right bezel
D) Swipe right from the left bezel

2. When logs are requested by BlackBerty. what application and command is used to gather the requested logs?

A) Open Help, select Support and then select the newty available Create Report on the bottom panel.
B) Open Help, select Home, swipe down from the bezel and select Supportfrom the panel
C) Open Help, select Support, swipe down from the bezel and select Create Report from the top panel.
D) Open Help, select Support and select Log Submission from the List.

3. What profile types can be created and managed from the BlackBerry Device Service (BDS) to be pushed to BlackBerry Tablets and Smartphones?

A) Network, Software, Security
B) BlackBerry Balance, BlackBerry ID, BlackBerry Protect
C) Email. SCEP, Wi-Fi. VPN, Pro>^
D) User, Network, Security

4. A user launches the BlackBerry World and receives an error that the device could not connect to server. What does this indicate?

A) The NFC radio is not enabled.
B) The mobile network radio is not enabled and account is not provisioned.
C) The airport mode is not enabled.
D) The device radio is not enabled and provisioned.

5. A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?

A) The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.
B) The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
C) The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.
D) The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.

Solutions: