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GAQM CPS-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Module 6 – Leadership & Operational Skills | - Health, safety and compliance basics - Time and priority management - Employee development and training - Workplace discipline and policies |
| Module 4 – Communication & Interpersonal Skills | - Verbal and non-verbal communication - Active listening and questioning - Cultural awareness and communication - Giving instructions and feedback |
| Module 2 – Supervisor Professional Skills | - Team development and dynamics - Delegation and authority management - Leadership styles and situational leadership - Motivation theories and practices |
| Module 1 – Foundation of Supervision | - Basic communication skills - Transition from team member to supervisor - Setting goals and planning - Role and responsibilities of a supervisor |
| Module 5 – Conflict Resolution & Problem Solving | - Conflict resolution strategies - Decision-making and problem-solving models - Conflict types and sources - Handling difficult employees and situations |
| Module 3 – Performance Management | - Performance appraisal processes - Coaching and feedback techniques - Managing underperformance - Goal setting and performance standards |
