Genesys Cloud Certified Professional - Implementation : GCP-GC-IMP Exam Questions

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which statement is true regarding chat rooms in Genesys Cloud?

A) You must have the room_user permission to use rooms.
B) Notifications can be turned off per room.
C) There is a maximum of 50 users to a room.
D) Administrators assign people to rooms.

2. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 3
B) Genesys Cloud 4
C) Genesys Cloud 2
D) Genesys Cloud 1

3. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The Base Settings
B) The phone model
C) The Hardware ID (MAC address)
D) The phone name

4. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Resend the invite.
B) Submit a ticket to Genesys Cloud support.
C) Add John to Genesys Cloud again so that a new invitation will be generated.
D) Reset John's password and let him know the password to log in with.
E) Tell John to be patient and wait for the email to arrive.

5. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

A) Authenticate the Edge
B) Assign the Edge to a Site
C) Create an Edge Group
D) Create a Site
E) Configure a trunk
F) Associate the network interface
G) Configure the Edge Connectors

Solutions: