IBM Enterprise Storage Technical Support : C9020-971 Exam Questions

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Aug 10, 2026
  • Q&As: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Protection Technologies- Backup and recovery concepts
- Data protection solutions
Topic 2: Installation and Configuration- Network connectivity and SAN configuration
- Enterprise storage systems setup
Topic 3: Troubleshooting and Problem Resolution- Use of diagnostic utilities
- Diagnosing and resolving storage issues
Topic 4: Performance Optimization- Tuning storage performance
- Performance analysis tools
Topic 5: Storage Virtualization and Management- IBM Spectrum Virtualize/similar technologies
- Storage management tools (e.g., Spectrum Control)

IBM Enterprise Storage Technical Support Sample Questions:

1. Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?

A) DS88870
B) Storwize V7000 Unified
C) SONAS
D) XIV


2. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A) One or three year warranty with 24x7 response (dependent upon machine type).
B) Five year warranty with 24x7 response (dependent upon machine type).
C) Two year warranty with 9x5 next business day response.
D) One year warranty with 9x5 same business day.


3. A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?

A) Capacity Magic
B) Storage Tier Advisor Tool
C) TPC
D) Disk Magic


4. How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?

A) 12
B) 8
C) 24
D) 16


5. A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?

A) Runs on Power Linux
B) Three-site mirroring
C) Exceptional performance for new work loads
D) Reduce capital expenditures and operational expenses


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: A

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