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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The Four Dimensions of Service Management | - Value Streams and Processes - Information and Technology - Organizations and People - Partners and Suppliers |
| Topic 2: Key Concepts of Service Management | - Organizations, Service Providers, Service Consumers - Value and Value Co-Creation - Products and Services |
| Topic 3: ITIL Management Practices | - Service Management Practices Overview - General Management Practices Overview - Technical Management Practices Overview |
| Topic 4: ITIL Service Value System (SVS) | - Continual Improvement - Guiding Principles - Governance - Service Value Chain |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
What does sustainability assure in the context of a service or product?
- A. The service will meet the agreed requirements
- B. The service supports the performance of the consumer
- C. The service will continually meet requirements for environmental responsibility
- D. The service delivers the required functionality to meet business needs
Correct Answer: C 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
Which of the following describes a management practice?
- A. A series of steps that an organization uses to create and deliver products
- B. A set of interconnected activities that an organization performs to create and deliver products
- C. A set of organizational resources and capabilities designed to perform work or accomplish an objective
- D. A visual representation of how an organization co-creates value with stakeholders
Correct Answer: C 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
Which is an activity of the 'incident management' practice?
- A. Assessing and prioritizing improvement opportunities
- B. Providing good-quality updates when expected
- C. Automating service requests to the greatest degree possible
- D. Performing service reviews with customers
Correct Answer: B 🗳️
An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?
- A. Avoid applying risk management when reusing existing processes
- B. Identify who the consumer is and why they use the service
- C. Select the right message and method to communicate with stakeholders
- D. Involve people who have little or no prior knowledge of the service
Correct Answer: B 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
- A. Continuous Delivery
- B. Continuous Deployment
- C. DevOps
- D. Continuous Integration
Correct Answer: A 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
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