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How to study the ITILSC-SOA Exam
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. PassSureExam expert team recommends you to prepare some notes on these topics along with it don't forget to practice ITILSC-SOA Exam exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
The ITIL ITILSC-SOA exam is a module that signifies practically applying SOA practices for the sake of ensuring the enabling of portfolio, service catalogue, service level, supplier, financial, and demand management. This test is in the stream of ITIL Service Capability and is composed of content for guiding specialists on best practices. The intention of SOA is to offer a helping hand to companies and individuals to get a profound awareness of the stages associated with the lifecycle concerning ITIL. They include service strategy, service transition, service design, service operation as well as CSI (Continual Service Improvement).
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
Exam Details
ITIL ITILSC-SOA has the time frame of one hour and a half and includes the questions of multiple-choice type. The passing score is 28 on a scale of 40. The exam is available in the English, Japanese, German, Danish, French, Spanish (Latin America), and Brazilian Portuguese languages.
What Group Is ITILSC-SOA Designed for?
The ITILSC-SOA test is intended for those who desire to gain the ITIL Intermediate Service Offerings and Agreements (SOA) certificate. Thus, specialists like IT managers, availability managers, supplier relationship managers, capacity managers, IT finance managers, and service portfolio managers qualify to take it. Other target groups include:
- Applicants reaching for ITIL Expert certificate;
- Those candidates with the ITIL Foundation certification in ITSM and have a desire of advancing to higher ITIL designations;
- Individuals wishing to progress toward the ITIL Master certification within ITSM, where the prerequisite is the ITIL Expert.
- Those wishing to delve into the SOA processes as well as to know how they may be utilized in improving IT service in addition to supporting quality in a given organization;
EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Demand Management | 10% | - Influencing and managing demand - Link to capacity and service portfolio - Patterns of business activity |
| Topic 2: Service Portfolio Management | 15% | - Business case and investment justification - Portfolio structure and categorization - Pipeline, service catalogue and retired services |
| Topic 3: Service Level Management | 20% | - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts - Review and improvement of service levels |
| Topic 4: Service Catalogue Management | 15% | - Business and technical views - Structure, content and maintenance - Integration with other processes |
| Topic 5: Financial Management for IT Services | 15% | - Cost models and ROI calculation - Budgeting, accounting and charging - Pricing and value demonstration |
| Topic 6: Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle - Key concepts and value to business |
| Topic 7: Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
| Topic 8: Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Technology and tool considerations - Challenges and critical success factors |
