Nortel Nncse-contact center : 920-447 Exam Questions

  • Exam Code: 920-447
  • Exam Name: Nncse-contact center exam
  • Updated: Sep 17, 2026
  • Q&As: 50 Questions and Answers

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Nortel 920-447 Value Pack (Frequently Bought Together)

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Value Pack Total: $149.94  $69.98

About Nortel Nncse-contact center Exam Braindumps

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920-447 exam dumps

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Nortel 920-447 Exam Syllabus Topics:

SectionObjectives
Call Routing and Contact Management- Routing Features
  • 1. Skill-based routing
  • 2. Call routing strategies
  • 3. Reporting and monitoring functions
  • 4. Workflow and scripting concepts
Contact Center Solution Architecture- System Architecture
  • 1. Contact Center solution components
  • 2. Server and client architecture
  • 3. Network topology considerations
  • 4. Integration with Communication Server platforms
Installation and Configuration- Implementation
  • 1. Agent and supervisor configuration
  • 2. Queue and skillset configuration
  • 3. Server installation
  • 4. Application and database configuration
Maintenance and Troubleshooting- Support Operations
  • 1. Alarm and log analysis
  • 2. Fault isolation and recovery procedures
  • 3. Performance optimization
  • 4. System diagnostics
Solution Design and Planning- Planning
  • 1. Capacity planning
  • 2. Hardware and software requirements
  • 3. High availability and redundancy
  • 4. Deployment planning

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