Nokia SDM Certification - PS NSOP : SDM_2002001030 Exam Questions

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the right timing to review the costs in a subcontractor contract?

A) Periodically or when Customer asks for price revisions.
B) When the contractor shows a bad performance.
C) When there is a change in the scope.
D) Only when the Customer pushes NSN to reduce costs.

2. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
B) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
C) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
D) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.

3. Which statements correctly describes Third Party Management?

A) Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.
B) Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
C) Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
D) Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.

4. A certain SLA is failing on a regular basis, what actions could be done to resolve this?

A) Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
B) Discuss with the NOC Manager, find a solution, implement solution and check status.
C) Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
D) Discuss with the technical back office and put in a solution to resolve this issue.

5. During the bidding phase, what type of support can be provided by Procurement Management?

A) Prepare training plans to develop Subcontractor competence level.
B) None. Operations Manager is responsible for negotiating the Subcontractor contracts after the deal with the customer is closed.
C) Ensure cost efficient, qualified and compliant Subcontractor solutions for the customer project.
D) Proactively develop the supply chain for required consumables.

Solutions: