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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. How should you detach the antenna when servicing wireless networking components?

A) Pull straight on the connector until the cable is loose.
B) Bend the cable up and down until the cable is loose.
C) Twist the cable until the cable is loose.
D) Tug lightly on the cable until the cable is loose.

2. Some HP business products provide additional USB power options. Which voltages and associated colors are correct for USB power provisioning?

A) 5V (ivory), 12V (teal), and 24V (red)
B) 5V (ivory), 10V (green), and 20V (purple)
C) 5V (ivory), 12V (teal), and 20V (purple)
D) 5V (ivory), 10V (green), and 12V (teal)

3. How should you tighten screws while servicing HP notebooks?

A) Tighten screws as much as possible to ensure that they stay tight in tough situations where screws fall out and become lost
B) Place screws using a small amount of thermal grease to ensure that heat transfer does not cause the screws to expand and fuse to the rest of the assembly
C) Tighten screws minimally because notebooks must remain flexible to avoid breaking internal components
D) Tighten screws only until they are snug because over-tightening can strip threads or stress plastic components causing parts or boards to misalign

4. Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?

A) E is for enterprise specifying that this communication is available to enterprise-level customers (major accounts), enterprise-level service providers, HP employees, and channel partners.
B) E is for engineering specifying that this communication is HP confidential and limited to HP (badged) employees.
C) E is for everyone specifying that this communication is available to the general public and end users.
D) The E is for external partners specifying that this communication is restricted from the general public and end users but is available to all external HP partners.

5. Which statement is true about the similarities between DMIFIT (2009-2010) and WNDMIFIT (2011 and later), which can be used to flash the Direct Media Interface (DMI) on HP notebooks?

A) Both are part of the BOIS update and can be run natively from the HP notebook.
B) Both can be loaded and run from the command line while Windows is running.
C) Both can be loaded and run from a USB drive.
D) Both have command-line interfaces to type the information into the CMOS.

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