ISEB The Foundation Examination - ITIL® : ISEB-ITILF Exam Questions

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Reduction in the duration and frequency of service outages

A) 2 and 3 only
B) 1 and 3 only
C) All of the above
D) 1 and 2 only

2. Which of the following are basic concepts used in access management?

A) Personnel, electronic, network, emergency, identity
B) Rights, access, identity, directory services, service/service components
C) Physical, personnel, network, emergency, service
D) Normal, temporary, emergency, personal, group

3. Which one of the following statements about incident reporting and logging is CORRECT?

A) All calls to the service desk must be logged as incidents
B) Incidents can only be reported by users
C) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
D) Incidents reported by technical staff must also be logged as problems

4. Which of the following is an objective of business relationship management?

A) To identify patterns of business activity
B) To ensure strategic plans for IT services exist
C) To secure funding to manage the provision of services
D) To ensure high levels of customer satisfaction

5. Which one of the following is the BEST description of a service request?

A) A request from a user for information, advice or for a standard change
B) Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
C) Any request or demand that is entered by a user via a self-help web-based interface
D) Anything that the customer wants and is prepared to pay for

Solutions: