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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria |
| Topic 2: Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Topic 3: Competency 6: Production Planning and Scheduling | - Aggregate planning - Theory of Constraints (TOC) - Master Production Schedule (MPS) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems |
| Topic 4: Competency 7: Forecasting | - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures |
| Topic 5: Competency 3: Process Improvement and Problem Solving | - Plan-Do-Study-Act (PDSA) cycle - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Statistical Process Control (SPC) - Six Sigma methodology |
| Topic 6: Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - History and evolution of operations management - Product and service design |
| Topic 7: Competency 4: Supply Chain Management | - Supply chain design and strategy - Logistics and distribution - Sourcing and procurement - Inventory management |
WGU Operations Management (C215, VDC2) Sample Questions:
1. What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers
A) Ensure that workers receive multifunctional training
B) Develop an incentive system to reward workers for their efforts
C) Require workers to use free time to do quality control charting
D) Separate the cultures in the organization so there will be no conflicts
2. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
A) Enhance competition; understand consumer preferences; maintain communication with operations
B) Baseline for managing quality process; investment in preventative costs; budgeting
C) Review and recommend product changes; satisfy customer needs; open communication
D) Reward employees; motivate staff performance; manage operations planned changes
3. Which formula would compute process velocity?
A) Throughput time / value-added time
B) Actual output / standard output
C) Output / input
D) Time a resource is used / time a resource is available
4. Which function does marketing play in a just-in-time (JIT) organization?
A) JIT marketing synchronizes product demand with assembly.
B) JIT marketing focuses on customer-driven quality.
C) JIT marketing simplifies inventory flow.
D) JIT marketing focuses on producer-driven quality.
5. What are two strategic objectives for every member of the supply chain?
Choose 2 answers
A) Reducing production and delivery times
B) Finding the best distribution location
C) Increasing end-customer demand
D) Becoming more efficient
E) Increasing cost effectiveness
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D,E |
Susie 
Natalie 
Zona 
Kim 
Nora 
Marlon 
Nancy 
Payne 
Paul 
Hazel 
Booth 
Kent 
Hilary 
Jeffrey 
