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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Positioning and Competitive Differentiation | - HP service differentiation in printing and PC ecosystems - Competitive landscape overview |
| Topic 2: HP ServiceOne Services Framework | - Support, maintenance, and managed services concepts - Service lifecycle value proposition |
| Topic 3: Customer Engagement and Sales Process | - Partner and channel collaboration model - Identifying opportunities in lifecycle services |
| Topic 4: HP PPS Portfolio Overview | - Overview of HP Personal Systems and Printing solutions - Positioning of HP PPS within enterprise and SMB markets |
| Topic 5: Selling HP PPS Service Value | - Customer pain points and value-based selling approach - Solution bundling with hardware and services |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which services can be offered for both printer and PC equipment? (Select two.)
- A. Printer Installation
- B. Maintenance Kit
- C. Onsite Repair
- D. Defective Media Retention
- E. Asset Tagging
- F. PC Tracking and Recovery
Correct Answer: C,D 🗳️
A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
- A. Hardware Refresh
- B. HP Post-Warranty Care Pack
- C. Upgrading with HP Contract
- D. Purchasing an extended warranty
Correct Answer: C 🗳️
Which HP PPS Service is paid as an up-front cost at the time of the purchase?
- A. HP Custom Contractual Services
- B. HP Care Pack Services
- C. HP Standard Contractual Services
- D. HP Priority Services
Correct Answer: B 🗳️
The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)
- A. PC Tracking and Recovery HP Care Pack Service
- B. Onsite HP Care Pack Service
- C. Offsite HP Care Pack Service
- D. Travel HP Care Pack Service
- E. Asset Tagging HP Care Pack Service
Correct Answer: B,C 🗳️
Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"
- A. HP Onsite Repair
- B. HP Care Pack Services
- C. HP Standard Contractual Services
- D. HP Defective Media Retention
Correct Answer: C 🗳️
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