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Apple Desktop Service Certification Sample Questions:

1. You can receive an electrical shock from the AC/DC power supply board inside an iMac G5 (iSight), because it remains powered whenever the system is plugged in, whether or not the system is turned on.

A) True
B) False

2. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A) User's manual
B) Discussions
C) Downloads
D) Service manual

3. When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.

A) boot the system into Open Firmware diagnostics
B) boot the system into Mac OS X
C) boot the system into Mac OS 9
D) hear a boot chime and/or see a flashing question mark on a display

4. A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You have inserted a disk containing no volumes that Mac OS X can read". Which of the following is most likely the cause of this issue?

A) eMacs cannot mount volumes in Target Disk Mode.
B) Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.
C) There is a problem with the MacBook Pro's internal hard disk.
D) The FireWire driver on the eMac needs to be updated.

5. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
B) The iMac needs to warm up before it can access the Web page.
C) The Web browser is configured to only access Web pages when reloaded.
D) The iMac's dial-up modem is configured for extra error correction resulting in the delay.

Solutions: