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Apple Macintosh Service Sample Questions:
1. A customer claims that her Mac cannot connect to her AirPort Express network at home.
Which of the following would be the BEST question to ask her FIRST?
A) What type of wireless card is installed in your Mac?
B) Can any other computer successfully join her network?
C) Have you upgraded to Mac OS X v10.4.8?
D) Does your ISP support wireless access to the Internet?
2. Verifying that a computer functions properly after you repair it ensures that _____. SELECT
THREE
A) the original issue has been resolved
B) third-party software is working
C) the computer will continue to function after the repair
D) the computer falls under service warranty
E) no new problems have been introduced during the repair
3. Which of the following is NOT one of the security features available with the AirPort
Extreme (802.11n) Base Station?
A) WEP or WPA encryption
B) Timed MAC address access controls
C) WAN Privacy
D) Closed Network
E) Password protection
F) Bonjour
4. a MacBook has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
A) Update the firmware.
B) Replace the logic board.
C) Connect a known-good display to the MacBook.
D) Replace the display.
5. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
A) Order all available service parts for the appropriate configuration of the product.
B) Discharge the CRT and establish an ongoing ground.
C) Disconnect and reconnect all internal cables.
D) Gather all necessary tools and perform all preliminary steps.
E) Lay the product on its side so it will not fall over.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C,E | Question # 3 Answer: F | Question # 4 Answer: C | Question # 5 Answer: D |



