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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which is a benefit from establishing credibility with multiple customer stakeholders?

A) You increase the odds of gaining an advocate for the largest cost alternative you can offer the customer
B) You gain influence with the IT Executive, since they alone can help you displace a competitor
C) This shows your #1 priority is to build friends and allies
D) You build a basis for gaining insight into a range of customer viewpoints or priorities

2. Which of the following statements is true?

A) You should avoid discussion of 3rd party products or services, when exploring possible solutions with the customer.
B) TOGAF ADM is a standard framework to assess IT quality and productivity.
C) Value chain analysis is the preferred method to assess customer sensitivity to price increases.
D) Both Cisco and partner capabilities should be considered as viable candidates for inclusion in a solution design.

3. A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A) Target state capabilities
B) A prioritized list of current pain points
C) Best practice metrics and industry benchmarks
D) The company's current value chain

4. A value chain analysis places focus on which two main areas? (Choose two.)

A) Impact of newest technology features
B) Primary activities
C) Support processes
D) Financial liabilities
E) Ecosystem competitors

5. Which two insights would a private company executive expect you to know about their industry?
(Choose two.)

A) Names of at least two major industry players known for their innovative use of technology
B) Revenue growth rate of the company's two largest divisions, by geography
C) Market shares of the top two public and top three private company competitors
D) General timing that new major industry regulations go into effect

Solutions: