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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Identifying customer needs and pain points - Hidden costs of non-genuine supplies - Quality, reliability, and yield advantages |
| Topic 2: Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Protecting printer hardware and warranty - Reducing downtime and service calls |
| Topic 3: HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - HP Instant Ink and subscription services - HP sales and support resources - Sustainability and environmental impact |
| Topic 4: HP Supplies Portfolio | 30% | - Original HP ink and toner cartridges - HP JetIntelligence and ink technologies - Comparison with non-HP supplies - HP specialty media and paper |
HP Selling HP Supplies 2020 Sample Questions:
What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
- A. The toner uses a smaller ink particle for longer printhead life.
- B. The toner's print gauge capabilities send alerts when the toner is low.
- C. The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
- D. The toner produces high-quality prints even in extreme temperature and humidity conditions.
Correct Answer: C 🗳️
A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)
- A. Non-HP supplies are usually counterfeit and buyers can be subject to fines.
- B. Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
- C. Original HP supplies help reduce service calls, minimizing printer downtime.
- D. Non-HP supplies are not recyclable and are costly to dispose of properly.
- E. Original HP supplies work the first time, every time.
Correct Answer: C,E 🗳️
How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
- A. HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
- B. HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
- C. HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
- D. HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
Correct Answer: A,C 🗳️
A potential customer Is a new startup working to establish its reputation for quality. The company needs to make a good impression with the introductory documents it sends to its mailing list. Why should this customer use Original HP supplies?
- A. The company can get professional-quality precision output from their HP printers from the first page to last.
- B. The company can execute high-volume, complex printing jobs with Original HP supplies faster than If they use non-HP supplies.
- C. HP world-class manufacturing partners carefully manage internal supply chains and follow industry best practices on security.
- D. Original HP supplies can help the company lower their carbon footprint, helping to establish the company's sustainable image.
Correct Answer: D 🗳️
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